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Billing Support
1) Please use the following links if you are a member of www.virginsfresh.com, and signed up using the segpay.com signup form.
For all billing issues, including cancellations, Look up your transaction, Customer Service Center at Contact SegPay.

2) Please use the following links if you are a member of www.virginsfresh.com, and signed up using the 2000Charge.com signup form.

2000Charge.com provide a 24-hour enquiry service: US: +1(626) 768-0877 Europe: +(49) 08231-97860-40

Refund and Fraud Policy.
Please note that trying to deny a valid charge through your bank or credit card company is fraudulent and is illegal.  Our fraud department will prosecute to the fullest extend of the LAW.

Refunds
Should a refund be issued by Virginsfresh.com, all refunds will be credited to the credit card, debit card, or checking account used in the original transaction solely. Refunds will not be issued by cash, check, or to another credit card. Refunds can be made requested for up to 90 days after original purchase date, please email help@2000charge.com to request a refund.

The following is the Virginsfresh.com standard follow up dispute policy:

1.      IF YOU TRY TO DISPUTE or DENY a valid charge, your credit card or checking account along with your name and address will immediately be added to a negative database. The negative database is shared by thousands of merchants on the Internet, both large and small, and you will not be able to purchase goods or services from said merchants in the future.
2.      IF YOU TRY TO DISPUTE or DENY a valid charge, you will be sent a dispute form by the fraud dept for the amount you are disputing by regular postal mail. We will require the name of your Internet provider, the card number that was charged on, your contact bank and a number where we can reach you during normal business hours.
3.      Once the forms are being received by our representative. Our fraud dept will traced the following information:

I.        The name of the site that was access
II.     The IP address of the individual that signed up
III.   Access logs detailing the amount of time when the site was being used, the site in question and what ISP was access from.
IV.  Once the above information is matched, we will notify the bank, your credit card company and contacts the local investigation dept for Internet fraud for prosecution.

To avoid any of the above, we encourage you to contact us first for any problems with your membership purchase. We have an excellent track record in resolving any problems to see that you are fully satisfied with your purchase.

If you have any concerns about your purchase we encourage you to contact one of our customer service reps by emailing Help.

Login Problems
If you are having problems logging into the mem area, please email us at webmaster@virginsfresh.com. Please be sure to tell us your username when you write!

Video Problems
All videos are encoded for Windows Media Player 9. You can download this player at http://wwww.windowsmedia.com.
Macintosh users click here to download Windows Media Player.

All Other Issues
For all other issues regarding Virgins Fresh, please email us at webmaster@virginsfresh.com. mem, please be sure to include your username in all correspondence.

Warning:
To view members area, please make sure you have the latest version of Flash Player installed. (Version 7 or above required.).